Your questions, answered

Do I have to change my POS?

Not to start. Menu, QR and website work with the POS you already have.

What if I want to leave?

You take your exported data with you. There is no penalty for leaving.

What if I have no website?

We build it from your menu. You only decide when it goes live.

What happens if the connection drops mid-service?

What's already written is not lost: it stays on the device itself, and we never say “sent” about something still on the phone. When the connection returns, one tap sends it, and before retrying we ask the server whether it already arrived. Payments still need the server, and the screen says why.

Do I have to buy new hardware to start?

Possibly not. With a computer to administer and the code printed on the table, the menu already works. The floor and the till may ask for more, and that depends on how you work: it is settled with you before anything is bought.

I already have a terminal and a printer. Will they work?

They are assessed before anything is bought, but no model is universally compatible without homologation. We test yours and tell you what fits and what does not, rather than promising up front.

What is NOT included in the subscription?

The hardware, and with it purchase, warranty, network, mounting and cabling. Kiosk and marketplace connectors are quoted separately. We sell no closed kit: the list comes out of how you work.

Can I change plan later?

Yes, in both directions. The system shows you what changes — and what you lose if you move down — before you confirm it, and your data is kept.

Is the year paid in one go?

Yes, up front, and it costs ten monthly payments instead of twelve. The monthly equivalent shown on the plans is a division for comparison, not what is charged.

Is there a lock-in?

Not on monthly: cancelling stops the next renewal. A paid year runs to the end of the period, and when you leave you take your data exported.